Shipping policy

Shipping

Each piece is made to order just for you. For delivery within Canada, please allow approximately 5–10 business days from the date you place your order. This includes order processing, production and standard shipping.

Delivery times are estimates and may vary by item, availability and delivery address. Some orders may take longer. If your order is delayed beyond this window, we will contact you with an update. Business days exclude weekends and public holidays.

Canada

Standard shipping within Canada is free, with no minimum purchase. If an express option is available, its price is shown at checkout. Express shipping speeds up carrier transit only; it does not bypass order processing or production.

Where we ship

We currently ship within Canada only.

Your delivery

Items may arrive in separate packages. Tracking information will be provided when available. Please check your delivery address carefully before placing an order. Any carrier transit estimate shown at checkout excludes order processing and production unless expressly stated otherwise. Delivery estimates are not guaranteed.

Need help?

Email groundedcustomercare@gmail.com with your order number for shipping questions or delivery problems. If your order has not entered production and you need to request cancellation, please contact us promptly. See our Return and Refund Policy for details.